For every tour, once you confirm we engage with hotels, bike rental agencies, and other vendors to confirm their services on the tour dates. And in some cases, we make some advance payments to our vendors that are often nonrefundable. Hence, once you initiate a refund we might hold back a little portion of the booking amount. Details are mentioned below.
60 to 90 days before trip commencement – 10% booking amount will be retained by us
Within 60 days of trip commencement date – 20% of the booking amount will be retained by us
During the tour if you need to cancel – 100% amount gets forfeited since we would have already made payments to vendors
Please note – Any payment gateway / bank charges will need to be borne by the customer and the amount will be deducted from the refund amount.